You’ve got a 90-day change-of-mind return window on all orders. If you receive your PlayMaty goods and decide it isn’t right for you, you can return it as-new for a full refund (including the original shipping cost). But you must bear the cost of the return shipment.
When we receive your return and confirm that the goods are in as-new condition, we’ll process your refund.
Of course, if there is a problem with the product itself, we will bear all the costs of the return.
When you have place the order, you can request a refund at any time before we ship the goods. We will accept and refund all order charges within 24 hours.
Every so often, when we introduce new products, we open them up for pre-orders before they’re in stock. If you pre-order PlayMaty goods, you can change your mind at any time before it ships and receive a full refund. If the order’s already shipped, then the change-of-mind details outlined above will apply (including this type of return not being possible for international orders).